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FAQ

Here you can find answers to our most common questions.

Your questions answered here

IF NOT REACH OUT WITH ANY QUERY YOU HAVE

  • Tanning
  • Returns & Exchanges
  • Billing
  • Order
  • Customer Account

  • Will my tan look natural?

    Plus

    Yes.
    Whichever SunSpa treatment you choose, the results will give you an even, streak-free tan that is rich in colour and natural looking.

    All SunSpa’s spray tan treatments use our specially formulated sunspray, which ensures that your tan looks just like the real thing, with no messy rubbing or blending.

    You will leave your treatment with an instant natural glow.

    Get the natural look so convincing everyone will ask "where have you been?"

  • How long will the tan last?

    Plus

    Some clients report the tan lasting 14 days, however, on average you should expect your tan to last 7-10 days, depending on your skin type.

    To prolong the life of you tan we recommend that you follow the guidelines on skin preparation and maintenance.

  • How does SunSpa work?

    Plus

    Your own natural reaction to SunSpa will develop into a beautiful natural bronze colour.

    SunSpa sunspray contains a completely safe active ingredient called DHA (Dihydroxy Acetone), which has been used in beauty products since the 1960’s.

    The DHA reacts with the amino acids found in the outer layers of your skin, to produce a deep, smooth, natural looking tan.

    Your own natural reaction to SunSpa will develop into a beautiful natural bronze colour.

  • Is it safe?

    Plus

    100%. SunSpa gives you the perfect no risk tan.

    SunSpa is free from the risks associated with sun-beds and UV tanning, but with no compromise on the results.

  • How should I prepare for my treatment?

    Plus

    To ensure you get the best results from your treatment you should take the time to prepare your skin.

    • Ideally you should exfoliate and moisturise your skin the night before your treatment. If possible avoid moisturising on the day of your treatment as this may reduce the results of your tan.
    • Avoid any treatments, which will open the pores of your skin, in the preceding 24 hours before your treatment.

      This includes waxing, eyebrow plucking etc

  • What should I wear for my treatment?

    Plus
    For your treatment, wear whatever is comfortable for you e.g. thong, string, bikini etc. Your therapist may offer you paper thongs or panties.
    • Ideally take dark loose clothing to wear following your treatment. The sunspray can stain light coloured nylon garments.
    • Avoid wearing tight or abrasive clothing such as jeans following your treatment as this may cause excessive rubbing and affect your overall results.
    • Protect your hair, especially if it has been coloured or treated with conditioner.

  • How can I prolong my tan?

    Plus

    Moisturising your skin regularly will help slow the natural exfoliation rate of your skin and prolong the tan.

    Avoid any activities which may accelerate the exfoliation process, such as:

      • Moisturising creams and lotions containing AHA (Alph Hydroxy Acid), sometimes referred to as fruit acid
      • Long hot baths
      • Rubbing your skin dry (with a towel) after baths or showers – simply pat the skin dry
      • Too much swimming. Chlorine in particular will bleach the tan
      • Activities which cause excessive perspiration
      • Tight clothing that may rub excessively
      • Using a loofa or scrub mitt
      • Using toners with alcohol
      • Depilatory hair removing products

  • Can vitiligo suffers use SunSpa treatments?

    Plus

    Yes.
    Vitiligo suffers find that SunSpa makes a noticeable difference, in particular SunSpa’s Tan-in-a-Can® and Sun-Silk Mousse provide an easy home solution.

  • Can I Sunbathe using SunSpa?

    Plus

    A SunSpa treatment does not contain any SPF factors, therefore you will need to protect your skin from the harmful rays of the sun in the normal way.

  • Is VAT included in the price?

    Plus

    Yes, VAT is included

  • How long does shipping take?

    Plus

    We dispatch orders on the day they are received by first class Royal Mail.

    That normally means that delivery is one to two days later.

  • Do you ship internationally?

    Plus

    Not normally because of legal restrictions.

    It is always worth checking because some exceptions may apply.

  • Billing

    Plus

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message.

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.

  • Are all taxes included in the price?

    Plus

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message.

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.

  • How long does shipping take?

    Plus

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message.

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.

  • Where is my order?

    Plus

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message.

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.

  • Has my order been already shipped?

    Plus

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message.

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.

  • Do you ship internationally?

    Plus

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message.

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.

  • Can I pay for the service with my gift card?

    Plus

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message.

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.

  • Order

    Plus

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message.

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.

  • Are all taxes included in the price?

    Plus

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message.

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.

  • How long does shipping take?

    Plus

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message.

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.

  • Where is my order?

    Plus

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message.

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.

  • Has my order been already shipped?

    Plus

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message.

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.

  • Do you ship internationally?

    Plus

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message.

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.

  • Can I pay for the service with my gift card?

    Plus

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message.

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.

  • Customer Account

    Plus

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message.

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.

  • Are all taxes included in the price?

    Plus

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message.

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.

  • How long does shipping take?

    Plus

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message.

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.

  • Where is my order?

    Plus

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message.

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.

  • Has my order been already shipped?

    Plus

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message.

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.

  • Do you ship internationally?

    Plus

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message.

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.

  • Can I pay for the service with my gift card?

    Plus

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message.

    When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.

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