Terms & conditions

Last Updated: May 2026

Welcome to SunSpa®. These Terms & Conditions govern your use of our website and the purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website.

1. About Us

SunSpa® supplies self-tanning products including spray tan solutions, mousse tans, and professional tanning products for salons and beauticians.

Contact Information

Email: hello@sunspatanning.co.uk
Address: 71 Castle Rd, St Albans, Herts, AL1 5Q
Phone: +44 1727 809 440

2. Use Of Our Website

By using this website, you agree to:

• Use the website only for lawful purposes
• Not misuse or interfere with website security or functionality
• Not reproduce, copy, or exploit website content without permission
• Provide accurate information when placing orders or creating accounts

We reserve the right to restrict or terminate access if we believe misuse has occurred.

3. Products & Product Information

We aim to ensure all product descriptions, images, pricing, and availability are accurate. However:

• Colours and results may vary depending on skin tone and application
• Product images are for illustration purposes only
• We reserve the right to amend product specifications without notice

SunSpa® products are intended for external cosmetic use only.

Customers should always:

• Follow product instructions carefully
• Carry out patch tests where recommended
• Discontinue use if irritation occurs

SunSpa® is not liable for misuse of products or failure to follow usage guidance.

4. Professional Use Products

Products supplied for salon or beautician use are intended for trained professionals.

Trade customers are responsible for:

• Correct product storage and handling
• Safe application practices
• Ensuring client suitability and patch testing
• Compliance with relevant health and safety requirements

5. Pricing & Payment

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All prices displayed on our website are in GBP (£) and may include VAT where applicable.

We reserve the right to:

• Change pricing without notice
• Correct pricing errors
• Cancel orders affected by incorrect pricing

Payment must be received in full before orders are dispatched.

Accepted payment methods will be displayed during checkout.

6. Orders

Once an order is placed, you will receive an order confirmation email.

This confirmation does not guarantee acceptance of the order.

We reserve the right to:

• Refuse or cancel orders
• Limit quantities purchased
• Decline trade applications
• Cancel orders suspected of fraud or unauthorised activity

If payment has already been processed for a cancelled order, a refund will be issued.

7. Delivery

We aim to dispatch orders promptly; however, delivery times are estimates only and not guaranteed.

SunSpa® is not responsible for delays caused by:

• Couriers
• Customs processing
• Severe weather
• Events beyond our reasonable control

Customers are responsible for ensuring delivery details are accurate at the time of ordering.

Additional charges may apply for failed deliveries or returned parcels.

8. Returns & Refunds

Under UK consumer law, eligible customers may have the right to cancel certain online purchases within 14 days.

For hygiene and safety reasons, we may be unable to accept returns of opened or used tanning products unless faulty.

To request a return, customers must contact us before returning any goods.

Returned products must:

• Be unused and unopened where applicable
• Be in original packaging
• Be returned within the agreed timeframe

Refunds will be processed to the original payment method once approved.

Delivery charges may be non-refundable unless products are faulty or incorrect.

9. Faulty Or Damaged Products

If your order arrives damaged or faulty, please contact us as soon as possible with:

• Your order number
• Photographs where applicable
• Details of the issue

We may offer:

• Replacement products
• Store credit
• Refunds where appropriate

10. Allergies & Skin Reactions

While SunSpa® products are formulated with skin-conscious ingredients, individual reactions can occur.

Customers are responsible for:

• Reviewing ingredient information
• Carrying out patch tests where advised
• Seeking medical advice if required

SunSpa® accepts no liability for allergic reactions where products have been used contrary to instructions or where known sensitivities exist.

11. Intellectual Property

All content on this website, including:

• Logos
• Branding
• Images
• Product names
• Text
• Graphics
• Website design

is the property of SunSpa® or its licensors and may not be copied, reproduced, or used without written permission.

Because stealing branding is the online equivalent of fake tan on white bedsheets — obvious and regrettable.

12. Limitation Of Liability

To the fullest extent permitted by law, SunSpa® shall not be liable for:

• Indirect or consequential losses
• Loss of profits or business
• Delays beyond our control
• Misuse of products
• Temporary website interruptions

Nothing in these Terms excludes liability for:

• Fraud
• Death or personal injury caused by negligence
• Rights that cannot legally be excluded under UK law

13. Privacy & Data Protection

Your personal information is handled in accordance with our Privacy Policy.

By using this website, you consent to the collection and use of information as outlined in that policy.

15. Changes To These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes will take effect immediately upon publication on this website.

Continued use of the website indicates acceptance of the updated Terms.

16. Governing Law

We reserve the right to update

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact::

SunSpa®
Email: hello@sunspatanning.co.uk
Address: 71 Castle Rd, St Albans, Herts, AL1 5Q
Phone: +44 1727 809 440